Payment

Question 1

Is it safe to pay online?

Accepted Answer

Yes ParkCare has safe and secured online payment. We use SSL connection to ensure that all payments are carried through safely, as customer security is top priority of ours.

Question 2

What are the payment methods I can choose from?

Accepted Answer

We have many secured payment methods that you can choose from. This includes PayPal, Mastercard, Visa and Credit Card.

Question 3

Can I only pay online?

Accepted Answer

With ParkCare you can only pay online as this allows for parking to be booked in advance, it also saves you time as no payment has to be done on the day of your departure. You can be sure that paying online with ParkCare is safe and secure.

Question 4

Are the correct prices listed?

Accepted Answer

Yes, all of our parking prices are kept up to date. So what you see on our website is correct. ParkCare has a lowest price guarantee so you can be sure of getting the best deals.

Question 5

How long does it take to pay?

Accepted Answer

The booking process with ParkCare is quick and easy for everyone. Reserving a parking space takes about two minutes.

Question 6

Can I request an invoice with VAT?

Accepted Answer

Unfortunately, as ParkCare is an intermediary, we can provide you with an invoice including VAT. If you would like this, then we recommend you contact the parking provider directly. You can find the contact information of the provider in your booking confirmation.

Question 7

How long does it take to get a refund?

Accepted Answer

In case of a refund, it typically takes around 1–14 days for your bank account to receive the money. To give you a better indication of how long, the refund takes, we have added a list per payment method below. Please note that these are all averages.
Debit Cards: 5 days
Credit Cards: 10 days
PayPal: 14 days

Question 8

Is the price of the reservation all I have to pay, or are there possible additional costs?

Accepted Answer

ParkCare operates as a platform connecting parking providers with users seeking parking services. The total price displayed during checkout includes the parking provider's service fee, alongside a commission for the platform and applicable taxes. This amount represents the final payment for the reserved service, with no further charges upon checkout. However, the parking provider may impose additional fees for specific circumstances, such as late-night arrivals, oversized vehicles, extra passengers, or large luggage requiring shuttle bus transportation. These surcharges typically arise from situations necessitating extra effort by the parking facility. They are solely levied by the parking provider and are payable on-site, with no commission to our platform.

Furthermore, there may be airport taxes enforced by the departure airport, independent of our platform or the parking provider. These charges are determined by airport regulations and apply to all parking services at the airport. To determine if additional costs apply, please refer to the 'Additional Information' section on the car park profile page. Here, you'll find a comprehensive list of potential extra charges along with their respective conditions.